GLASGOW, 2025-06-16 — Online retailers can now gain deeper insights into customer sentiment, improve product offerings based on live feedback, and automate support processes with FacetScore for Retail (FSR), launched today by Scottish business intelligence company, Arkilon Ltd.

By using FacetScore for Retail, online stores of any size can harness the power of cutting-edge sentiment analysis to transform customer reviews into actionable business intelligence.

Better reviews, richer insights

FacetScore for Retail includes our Review Widget, which can be easily embedded on almost any online store.

By making it easy for your customers to leave feedback, FSR can empower your product development and customer success functions by providing immediate insights into how individual products perform.

Our Review Widget offers:

• Easy embedding on almost any store. No coding needed, if you can add custom tags to your online store, you can use Review Widget.
• Support for all of our languages. FSR can understand reviews written in English, Japanese, Korean, Thai, and French out of the box, with more languages coming soon.
• Real-time updates. Review Widget updates your FacetScore dashboard in real-time as reviews come in.
• Surfacing reviews for follow-up. A negative review can be automatically flagged to your support team, allowing for proactive customer service responses without needing to manually read through every review, saving time and money.

Together, these capabilities give product, merchandising, and support teams the insight they need to act fast and improve customer satisfaction.

For customers who do not wish to use the Review Widget, or also sell on other marketplaces, we also support:

• Reviews from Amazon product listings can be imported.
• Reviews from Shopify stores can also be imported.

We're working on integrations with Rakuten Ichiba and Yahoo Shopping, and expect to release them later in 2025.

Just like the Review Widget, reviews from other sources can also be in any language that FacetScore supports**.

Soliciting reviews from customers is supported too

FacetScore for Retail can also reach out to real customers after they have made a purchase, and ask them to leave a review for their product.

This increases the credibility of product reviews that can be displayed on product listings, by ensuring that only real customer opinions are shown. This also helps to make sure that the data FSR is processing is accurate and of high quality.

"Many businesses face real trouble in getting their customers to leave reviews of their products or services", writes Ryan Stenhouse, CEO of Arkilon Ltd. "By making it easy to follow up with customers, and automating some of the chasing, we can increase the number and quality of reviews received."

Reviews are only one facet of an online retail business. How stock fluctuates and trends in overall sales are an important part of the picture too.

Insights from pricing, inventory, and sales

FacetScore for Retail can integrate with your inventory platform, and track the stock levels and sales rates of your products.

This information, combined with content from reviews, allows FSR to understand your customers' buying preferences, and provide insights about future stock levels and product types.

"Retailers today are drowning in data but starving for insights," Ryan continues. "FacetScore for Retail bridges that gap by automatically extracting meaningful patterns from customer feedback and translating them into clear, actionable recommendations. We're not just helping businesses collect reviews – we're helping them understand their customers at a deeper level and make smarter inventory and product decisions."

If you share the pricing details for your products with FSR, it can help to identify your most profitable items and provide insights into your pricing and where you can potentially make adjustments to improve sales and profitability.

Features vary by plan and use case.

Pricing and availability

FacetScore for Retail is available now. To learn more about the product and find out which version is right for you, please contact our team to arrange a demo.

At launch, we have the following editions available:

• Free Review Widget* to enable our customers to get started quickly and embedding our service on almost any online store.
• Premium Plan starting from £40 per month (+ VAT), includes more advanced features.
• API Only Plan starting from £30 per month (+ VAT), allowing seamless integration with any platform.
• Enterprise plans with data residency in JP / EU / UK / US are available, with pricing and features depending on requirements.

Our plans balance no-code ease of use, with the flexibility that more complicated stores or enterprises require.

Naturally, the rest of FacetScore features can also be added to FSR

Use the best of FacetScore's standard features too

Our social media integrations, and support for Google Business and Facebook Pages are also available to be added to FSR subscriptions.

When required, these features can be easily added in your FacetScore dashboard. You can learn more about the standard features of FacetScore here.

These features include Social Media integration, Facebook Page and Google Business review processing, and more tools to help monitor your competitors and take proactive action to enhance your online presence.

^* The free version of FSR and the Review Widget use anonymous data collection and extracted insights from reviews to help train and improve FacetScore for everyone. No PII, secret, or sensitive information is ever stored or processed. The content of reviews is also never retained. You can learn more about this here. The Free version also includes subtle FacetScore branding and links to our website. Paid plans do not include the branding.

^** Languages supported at time of publication are Japanese, English, French, Thai, and Korean. Our service may function correctly with content in other langauges, but may produce results of a lesser quality.

GLASGOW, 2025-05-12: Arkilon Ltd., the Scottish business-intelligence and product-development company, today announces major updates to its FacetScore platform, expanding the technology’s reach across new sectors.

Over the past few months we have enhanced both the accuracy and the versatility of our FacetScore models. The improvements below are available to all customers right now:

• Hotel review insights. Updated embeddings and fine-tuning capture more nuance—including colloquial language and slang—raising extraction accuracy to about 98 percent.*
• Product review support. FacetScore now analyses product feedback. The first models focus on fashion and apparel, but the underlying insights apply broadly. Enterprise/API customers can start processing product reviews immediately; Amazon and Shopify integrations will follow later in 2025.
• Data-residency options. Need your data to stay in a specific region? We now offer US, EU, UK, and Japan data centres. Email [email protected] to get started or book a demo with our Sales team.
• Faster processing. API and model tuning have cut end-to-end processing times by 20 percent.

More enhancements are already in the pipeline—watch this space for future updates.

*This can vary, depending on the model used and the language being processed. Testing was conducted by Arkilon Ltd internally using a generated review in English.

Glasgow, February 10, 2025 – Arkilon Ltd has announced a strategic partnership with Support Joy Ltd to integrate its advanced FacetScore sentiment and customer satisfaction AI tools into Zendesk and other helpdesk solutions.

Customer service teams face increasing pressure to resolve inquiries efficiently while maintaining high-quality interactions. Many companies already use automation to manage ticket volume, but few solutions effectively analyze customer sentiment and intent in real-time. FacetScore bridges this gap, allowing businesses to track customer emotions, detect pain points, and improve satisfaction—all while keeping automation human-centric.

Founded in Glasgow in 2022, Arkilon Ltd develops FacetScore, an AI-driven tool designed to analyze customer sentiment and intent, providing businesses with actionable insights to improve customer satisfaction. Committed to privacy-focused, human-centered AI, Arkilon ensures that automation enhances—not replaces—the human touch in customer interactions.

Support Joy Ltd, established in Glasgow in 2024, is a specialist Zendesk consultancy led by industry veterans. With experience spanning from GitHub to solo support teams, Support Joy helps organizations optimize their helpdesk systems, improve workflows, and reduce response friction. Their deep understanding of helpdesk best practices allows them to tailor solutions for businesses of all sizes, ensuring that support teams can work more effectively while improving the customer experience.

Introducing the partnership

The partnership marks an important expansion of FacetScore’s capabilities beyond hospitality and entertainment. By working closely with Support Joy, Arkilon has refined FacetScore to better understand helpdesk workflows.

This partnership marks an important expansion of FacetScore’s capabilities beyond hospitality and entertainment. By working closely with Support Joy, Arkilon has refined FacetScore to better understand helpdesk workflows, customer interactions, and ticket escalation patterns. With this development, the technology is now better suited to helpdesk operations in industries ranging from software and telecommunications to financial services and retail

“Helpdesk operations are a crucial component of a company’s customer service strategy,” says Ryan Stenhouse, founder of Arkilon Ltd. “Organizations handling a high volume of tickets already benefit from automation, but streamlining review and content analysis remains a challenge. FacetScore enables helpdesks to automate these processes while providing agents with real-time insights and support, ultimately enhancing customer satisfaction.”

This partnership leverages FacetScore’s enterprise-level API integrations and Arkilon’s privacy-first AI models to process support tickets and responses efficiently. The integration allows support teams to track customer sentiment in real-time, identify emerging issues before they escalate, and measure response effectiveness—helping companies proactively improve their support operations.

By automating sentiment analysis and contextual understanding, FacetScore saves hours of manual review for helpdesk agents and managers. Support teams can focus on resolving issues faster while gaining deep insights into trends and customer pain points.

“The combination of Support Joy’s deep Zendesk expertise with FacetScore’s AI capabilities creates a powerful solution for modern support teams,” says Anthony Stenhouse, founder of Support Joy Ltd. “Our clients can now make data-driven decisions about their customer service strategy while maintaining the human touch that’s essential for positive customer experiences.”

FacetScore is designed with privacy and security as top priorities. The platform is fully compliant with UK/EU GDPR and Japan’s APPI, ensuring that customer data is handled responsibly while maintaining industry-leading standards for data security and compliance.

With Support Joy’s expertise, organizations of any size that rely on Zendesk can now integrate FacetScore confidently—without compromising security, privacy, or regulatory compliance.

Get Started

For companies using Zendesk that want to explore this powerful integration, Support Joy Ltd offers demonstrations and consultations. Visit supportjoy.io to learn more and get started.

To learn more about FacetScore, visit arkilon.com.

Media Contacts:

Ryan Stenhouse
Founder, Arkilon Ltd
[email protected]
0800 358 9566  (Within UK)
+44 141 674 9058 (Overseas)

Anthony Stenhouse
Founder, Support Joy Ltd
[email protected]

GLASGOW, 2025-01-13 — Arkilon Ltd., the Scottish business intelligence and product development company, today announced a major expansion of is FacetScore platform, allowing customers to seamlessly integrate FacetScore's core technologies into their own product / service.

Ryan Stenhouse, the founder of Arkilon Ltd. explains:

Our FacetScore platform allows for businesses to be aware of their online reputation, and get a real insight into what customers think about the facets of their operations. These insights are powered by our state-of-the-art AI systems which we have specifically tuned to be aware of different business types and circumstances.

FacetScore also has value as part of a larger, more tailored system (for example, Barkeeper). This allows other companies to benefit from the synergies between their own industry specific applications and the power of FacetScore's sentiment and intention analysis.

At Arkilon Ltd, we love creating purposeful products. While we’re not experts in every industry, we believe in empowering other companies to enhance their offerings with our tools.

In this spirit, we are pleased to announce that a service we call "Enterprise Integration" is now available for FacetScore.

Enhancing your business intelligence

FacetScore's Enterprise Integration adds distinctive value to your existing systems.

As well as being able to integrate our real time monitoring of appropriate social media or review channels, with the API integration service your own content and product outputs can be processed by FacetScore

This unlocks even more benefits:

1. FacetScore has specialized understanding of several industries, with more being added all the time. While many tools offer basic sentiment analysis, FacetScore delivers nuanced insights through this understanding. Whether you're in hospitality, retail, or services, our system recognizes industry-specific terminology and situations.
2. Helpdesk and Support operations can be monitored in real time to give you a snapshot of customer satisfaction, without compromising security or privacy.
3. Evaluation of other products or services based on customer satisfaction becomes possible, such as automating an A/B test of two different Chatbot implementations.
4. Our commitment to continuous improvement means your integration becomes more valuable over time. Regular updates add new capabilities while maintaining seamless compatibility with your systems.

How does it work?

We can provide API level access to all the features of FacetScore, including connecting social media accounts and linking review sites.

The integration with FacetScore unlocks the ability to perform sentiment analysis of all of a company's online touch-points with their customers. This includes social media, review sites, forum comments - pretty much any source.

For some business types, we also conduct impartial inspections (relevant for the hospitality industry), where we mystery shop these businesses and provide our own impartial feedback.

By making this connection through the API, your customers can benefit from all of FacetScore's features from within your product.

These include:

Uniquely to FacetScore, we are able to process content in several languages out of the box, with support for English, Japanese, Korean, and Thai out of the box and support for Chinese (Taiwan), Spanish and German coming later in 2025.

If an Enterprise Integration customer requires support for another language, we can work on that as part of the implementation process, feel free to talk to us about it.

As an Enterprise Integration customer, you are also able to use the outputs from FacetScore to enhance your own product offering, and you control how these outputs are shown to your customers.

Essentially, the Enterprise Integration gives you access to the raw data that FacetScore generates to use within your own application, with very few restrictions*.

We can work with your development team to implement the API, or handle the integration work for you.

How does this match with GDPR / APPI?

Arkilon Ltd will act as a third party processor on your behalf, and should be disclosed to your customers in line with your current procedures. Our Data Processing Agreement for FacetScore also still applies and we will make sure we continue to uphold our strict standards of privacy and security.

We will cover specific compliance measures during an online consultation.

Want to learn more?

The best way to get started is to schedule an online consultation with our team. You can do this easily using our TidyCal Schedule.

We'll review your product / service before the meeting so we can better present how FacetScore may be able to enhance your offering. We'll also cover integration options, GDPR / APPI / Security concerns, and service levels.

Glasgow, 2025-01-13 - Arkilon Ltd launches an interactive demo to showcase FacetScore's Social Media analysis capabilities.

The demonstration website, available at https://facet-demo.facetscore.com , illustrates how FacetScore can hone in on specific Facets in content, and then understand the Sentiment behind them.

Demonstration scope

The demonstration provides a subset of FacetScore's Facet Identification Stage, and is designed to highlight our ability to extract meaning from text.

We focus on the following five key Facets:

• Staff: FacetScore evaluates customer-staff interactions by analyzing key indicators of professionalism, friendliness, and service quality, providing detailed insights into the human elements of customer experience.
• Atmosphere: Through sophisticated natural language processing, the system assesses the overall ambiance and environmental factors that contribute to customer satisfaction and comfort within a venue.
• Food: The platform conducts comprehensive analysis of dining-related feedback, examining everything from menu diversity and food presentation to taste and overall culinary experience.
• Location: FacetScore evaluates geographical and accessibility aspects, processing customer feedback about venue findability, convenience, and location-based advantages or challenges.
• Drinks: The system provides detailed analysis of drink-related experiences, including variety, quality, service efficiency, and overall satisfaction with beverage offerings.

The demonstration works with any content you type in too - just choose "Type my own" from the dropdown menu, and you can enter your content in any supported language.

This Facet Identification Stage is an early part of the FacetScore process. In the full version of the service, further processing is carried out in order to generate the FacetScore and identify insights and recommendations.

Keep reading to learn more.

Where the demo fits into FacetScore

The demonstration shows off the first two blocks in the "Processing" section of the diagram below:

The demo provides the extracted content related to each Facet, and how the Sentiment Analysis engine understands the tone of the example.

FacetScore supports more than just English

FacetScore is trained and tested on several languages. We support English, Japanese, Korean, and Thai - but we can perform extractions in other languages as well. We have included some examples in these languages too.

Here are some examples:

Japanese

In this example, the post shows a mixed opinion about the staff and the drinks.

Thai

In this Thai example, the customer had an overall good experience.

Korean

In Korean, the customer particularly liked the drinks.

With the growing popularity of these newer social media platforms, Arkilon Ltd has integrated the FacetScore application with both Threads and BlueSky.

It's been inspiring to see companies worldwide flock to these new platforms to expand their footprint and attract potential customers. As these platforms become increasingly important to businesses, it's essential for us to embrace them to ensure FacetScore continues to provide the most robust insights and analysis possible.

Getting started is easy

Adding these new platforms is just a few clicks away in your FacetScore Dashboard. This feature will be gradually rolled out to our customers up until March 1st 2025.

Add new Social Media accounts to your plan

Want early access to Threads and BlueSky support? Contact us today!

Pricing and Availability

All of our plans have a number of "included social media accounts", which gives the number of accounts you can monitor on your plan for no extra cost.

View your account limits here

If there isn't enough space available on your plan to add Threads or BlueSky support, don't worry! It's easy to add a new account to your plan from the dashboard. For those cases, the new accounts will start at £25 +VAT per month when billed annually.

Upgrade now to Unlimited

Add new Social Media accounts to your plan

We will continue to monitor the ever-evolving social media landscape and consider adding newer services—such as Mastodon—if demand from our customers or platform growth increases.

BlueSky and Threads support are also included at no extra cost for all of our "Unlimited" plan subscribers.

Changes to X/Twitter Support

Due to increasing costs of API integration and feedback from our current customers, we will be re-evaluating our integration with Twitter/X.

While existing customer integrations remain unaffected, we are introducing the following changes:

• X/Twitter accounts will no longer count as an "included social network service" in most plans. Adding new X/Twitter accounts to FacetScore will require an additional paid subscription.
• Customers on an "Unlimited" plan will continue to have support for X/Twitter. However, the update frequency will be reduced. While this change may delay updates, the quality of data analysis and insights remains unaffected.
• For customers who heavily use X/Twitter, upgrading to our "Unlimited" plan offers a more cost-effective and hassle free solution, as well as providing valuable extra features.

You can find out more by talking to our team.

New Paid Subscription for X/Twitter

For customers who wish to enhance X/Twitter performance in their "Unlimited" plan or add new accounts in standard plans, a new paid subscription is available. This is optional and will only apply to new accounts. Your existing X/Twitter integrations will not be required to upgrade.

Key Details

• Pricing: Starts at £60 + VAT per month (when billed annually)
• Eligibility: Available only to accounts outside their free trial period
• Availability: These new X/Twitter accounts will be available from March 1, 2025

We will contact affected "Unlimited" plan customers directly to provide details.

If you have any questions or concerns, please feel free to get in touch.

Why Are We Making These Changes?

The rising costs of integrating with Twitter/X's API, coupled with lower utilization among our customers, have led us to make these adjustments. While we understand that pricing and service changes may not always be welcome, these decisions are necessary to ensure FacetScore remains sustainable and continues delivering high-quality service.

Thank you for your understanding and continued support. If you have questions or would like to discuss your plan options, please don't hesitate to reach out to our support team.

We’re excited to support your growth on new platforms like Threads and BlueSky while ensuring existing integrations remain valuable. Thank you for using FacetScore.

If you're considering FacetScore for your business, here are answers to the most frequently asked questions to help inform your decision.

Do I need technical expertise to use FacetScore?

Not at all! We've designed FacetScore to be straightforward and user-friendly. Our dashboard makes setup and insight gathering as simple as clicking a few buttons. If you can use basic office software or email, you'll feel right at home with FacetScore.

What are the limits on connecting social media accounts?

You can connect any social media account that you own or have authorized access to manage. While our supported platforms may evolve, we maintain flexibility for your needs. Each subscription plan comes with specific account limits, but you can easily scale up by adding more subscriptions as your business grows.

Important: All social media connections must comply with our data agreement.

Are there restrictions on connecting review sites?

Similar to social media accounts, you can integrate any review site account you own or have permission to manage. Our supported services may expand over time, and while plans have different account limits, you can easily scale up your subscription to accommodate more connections.

Important: Review site usage must align with our data agreement.

How does FacetScore protect my data and privacy?

We take data protection seriously and comply with major privacy regulations including:

• UK GDPR
• EU GDPR
• Japan's APPI

Our approach to AI and data security includes:

• Using our own private models hosted on our infrastructure whenever possible
• Implementing "private" mode for any necessary third-party AI APIs to prevent data retention or training
• Never using your raw data for training, tracking, or benchmarking
• Deleting all raw data after processing, as detailed in our data agreement

For more information about our AI practices, please visit our Ethical AI page.

Is there a free trial?

Yes! All of our plans come with a 7 day free trial. This ensures you have enough time to get set up with FacetScore and understand if it is right for your business.

You can get started by talking to our team to arrange a demo and your invitation to the platform.

How do I get started?

At the moment, FacetScore is available on an invite only basis. We do this to manage the onboarding of our new customers closely and make sure that they can get up and running as quickly as possible.

The good news is that securing your invitation is easy, just arrange an appointment with our team to have a demo of FacetScore. If you think it is for you, we will send you an invitation and our team will work with you to get started.

As we continue refining FacetScore and enhancing its functionality, we’ve made the decision to limit new registrations to invite-only access.

This approach allows us to provide prospective customers with the best possible onboarding experience and ensures a smooth transition to using the platform.

The good news? Getting an invite is simple! Just schedule a meeting with our team for a personalized demo.

During the demo, we’ll walk you through FacetScore’s core features, show how it connects to third-party services, and explore use cases tailored to your business. This will help you maximize the value of your evaluation period and the service overall.

We’re excited to help you unlock the potential of FacetScore. Schedule your demo today!

GLASGOW, 2024-12-23 — Arkilon Ltd., the Scottish business intelligence and product development company, today announced the launch of FacetScore (formerly FairScore), an advanced sentiment analysis platform that measures and enhances how businesses are perceived in their markets.

"Reputation is multifaceted, like the brilliance of a diamond," said Ryan Stenhouse, founder of Arkilon Ltd. "FacetScore enables businesses to comprehensively measure, understand, and enhance how they're perceived across all these dimensions."

Mystery Shopping Evaluations

FacetScore provides unique standardised and impartial evaluations through mystery shoppers who visit your business. This is in addition to our advanced AI-driven online monitoring.

"Nothing can beat the personal touch," Ryan continues. "Starting with our customers who run Bars or Clubs, we will send actual people to these venues for a real view of the experience inside of the business. Our mystery shoppers provide grounded feedback to help our customers make actionable improvements."

By taking our evaluation and review process into the real world, FacetScore can provide unparalleled insights, unique to the platform.

These evaluations check:

• Customer Service Quality: Identify strengths and areas for improvement.
• Pricing Competitiveness: Gauge whether pricing aligns with customer expectations and industry standards.
• Industry-Specific Factors: Receive targeted feedback relevant to your business type.

This hands-on approach provides actionable, unbiased insights to help you enhance your customer experience and maintain a competitive edge.

Advanced Technology, Ethically Applied

FacetScore is built on sophisticated artificial intelligence technology, combining state-of-the-art language models with industry-specific customisations developed by Arkilon Ltd. Available as a cloud-based service, FacetScore processes business perception data while maintaining the highest standards of privacy and ethical data handling. API integration options will be available for businesses seeking seamless incorporation into their existing systems.

Comprehensive Analysis Across Multiple Facets

FacetScore provides a multi-dimensional view of your business’s reputation, combining real-time feedback with actionable insights tailored to your industry:

• Real-Time Perception Tracking: Continuous monitoring of social media, customer reviews, and other online content to get real time feedback from customers.
• Multi-Channel Analysis: Integration of both online and offline reviews and feedback, including venue mystery shopping.
• Industry-Specific Metrics: Gain targeted feedback relevant to your business sector.
• Competitive Intelligence: Benchmark against competitors based on feedback from the people who matter most—your customers.

FacetScore doesn’t just track mentions on social media.  It delivers insights tailored to your industry and the expectations of customers, ensuring your business shines where it matters most.

"Mentions of your company on, say, Twitter, are only one part of how your customers talk about you online," adds Ryan Stenhouse. "FacetScore uses a broad approach to make sure that we capture the complete impression of a business online, and use that to drive our insights".

The platform launches with specialised features for bars and clubs, with planned expansion into additional industry sectors in the coming months.

Privacy and Compliance

FacetScore is designed with privacy at its core. The platform adheres to the highest standards of data protection, including full compliance with UK GDPR, EU GDPR, and Japan's APPI regulations. All data is processed ethically, with a strict commitment to never tracking, monitoring, or identifying individual people.

"At Arkilon, customer and end-user privacy is non-negotiable" says Ryan Stenhouse. "We know that handling personal and private data safely and securely is critical for businesses to maintain their reputation and keep the confidence of their customers. We built FacetScore to put privacy and transparency front and centre."

While we use AI models as part of FacetScore's core functionality, we never train our models on your raw data, and we take a strict privacy-first approach, as outlined in our Data Collection Agreement.

Pricing and Availability

FacetScore is available upon invitation, with a 7-day free trial and flexible pricing options starting at £30 monthly or £300 annually. Contact our sales team to arrange a demo and secure your invitation.

Flexible integrations and plans for Enterprise and large volume businesses will be coming later in 2025. If you would like to discuss it now, you can book a consultation online.

Glasgow, December 17, 2024 - Nekotachi Ltd, a business intelligence and software development company deeply rooted in Scotland and expanding into Japan, is excited to announce that its name is changing to Arkilon Ltd immediately, and will be completing a full rebrand in early 2025.

This change better represents our brand and global ambitions, while also embracing our heritage from being a Scottish company with strong ties to Japan.

Why Arkilon?

The name Arkilon symbolizes the arc of connection bridging the 9,277 kilometers between Glasgow and Tokyo. It draws inspiration from Aquilon, the North Wind that cools both Scotland and Hokkaido, embodying the strength, balance, and continuity that define the company’s ethos.

"Arkilon represents not only our ambitions for the future but also our journey so far,” said Ryan Stenhouse, Founder. “It reflects the connections we’ve built between Scotland, Japan, and beyond, and the bridges we will continue to create as we grow. It is a dynamic, future-focused brand, with one foot firmly in the heritage of our company."

A new identity for a new chapter

To accompany the rebrand, Arkilon Ltd is unveiling a refreshed visual identity designed to reflect its vision and aspirations:

Our logo design

Our new logo is forward looking, with nods to our history.

• Modern Typography: The new logo features clean, modern typography that highlights the company’s cutting-edge approach to technology.
• Dual Logotypes: Unique English and Japanese versions of the logo have been crafted, signifying Arkilon’s dedication to its customers in both Scotland and Japan.
• Meaningful Colours: We chose the accent colours with care -
  • Purple underlines the logo, representing not only our Scottish foundation and heritage, but also as nod to the primary colour of Nekotachi Ltd.
  • Red represents Japan, and symbolizes growth, strength, and our bold aspirations.

Transitioning to the new brand

Arkilon Ltd remains committed to delivering the same innovation, reliability, and dedication that have driven its success. The rebrand signals an exciting new chapter, positioning the company to better connect, serve, and thrive in a global marketplace.

While the company name change is effective immediately, the rebrand to Arkilon will be completed by February 1, 2025. Clients can expect a seamless transition with no disruption to existing services or relationships.

Our existing websites and e-mail addresses will continue to work, and no action is required from our customers at this time.

We will be launching a new website at https://www.arkilon.com by February 1st 2025, and will redirect all existing pages to ensure an easy transition.

For our existing customers

There will be no changes to the provision of our existing products and services. The company name change will be reflected on upcoming invoices.

If you have any questions or concerns, please email your Account Manager directly, or contact [email protected].

Thank you for your support and custom, and we sincerely hope that the bright future we see ahead of us will be beneficial for all of our customers and partners, old and new, as we embark on this new journey together.

We will be closed from December 24th 2024 til January 3rd 2024 (inclusive). During this time, our offices will be closed and our phone lines and email accounts will not be monitored.

Of course, we have emergency cover in place for our customers during this time. We'll contact individuals directly to provide our contact information for the end of year.

Coming in 2025

2025 is going to be a big year for us at Arkilon Ltd. Barkeeper and FacetScore will be launched and expanded.

We'll also be re-opening the Gay Agenda Japan store.

We have a lot more planned for the year ahead and are excited to share it all with you when the time comes.

2024 has been a great year, with continued development of our flagship products, FacetScore and Barkeeper.

We've taken on some new clients and improved on services we have delivered to existing customers over the year.

2025 promises to be even bigger and better. We're excited for what the new year will bring and we hope that you all have a happy and healthy 2025!

GLASGOW, 2024-09-27 — Nekotachi Ltd., the Scottish business intelligence and product development company, today announced the renaming of "FairScore", their business intelligence tool, to FacetScore , to more accurately reflect the intentions of the product and the ways it can help businesses thrive.

In the digital age, perception is everything. That's why we're excited to announce the rebranding of our cutting-edge rating and review technology from FairScore to FacetScore.

Why the Change?

Our decision to rename FairScore to FacetScore stems from our desire to better reflect the multifaceted nature of business perception. Just as a diamond's brilliance comes from its many facets, your company's reputation shines through various aspects of its presence in the market.

What FacetScore Offers

FacetScore empowers you to:

• Track your business's perception in real-time
• Analyze multiple aspects of your online and offline presence
• Gain actionable insights to enhance your company's image

Whether you're a local boutique or a multinational corporation, FacetScore adapts to your unique needs. It considers factors such as:

• Industry-specific metrics
• Media presence
• Customer reviews
• On-site evaluations

By integrating seamlessly with our competitor insight features, FacetScore provides you with a comprehensive toolkit to outshine your competition.

FacetScore in Action

Want to see FacetScore at work? Check out Barkeeper, our specialized suite of tools designed for the bar and club industry. Discover how FacetScore powered competitor insights can transform your business strategy over at the Barkeeper website.

Ready to Shine?

Don't let your business be a diamond in the rough. With FacetScore, you can polish every facet of your company's perception and truly stand out in your market.

Contact us today to learn how FacetScore can illuminate your path to success!

About Nekotachi Ltd.

Founded in Glasgow in 2022, Nekotachi Ltd develops innovative business intelligence solutions that make advanced data analytics accessible to businesses of all sizes.

Registered in Scotland as SC730513 with a registered office of 272 Bath Street, Glasgow, G2 4JR. Registered for VAT as GB420943905. Registered with the ICO as ZB652074.

Media Contact:
Ryan Stenhouse
[email protected]

As Barkeeper has been growing in popularity, we have decided to spin of its content into its own application specific blog.

This will allow us to share more detailed product news about Barkeeper without over-saturating the content on the main Nekotachi blog.

For people who wish to learn more about Barkeeper, how it works, and any future updates - please have a look at the blog on its new home:

Barkeeper Blog

The latest updates about Barkeeper from the Nekotachi Ltd team

Barkeeper Blog

One of the technical hurdles we had to solve with Barkeeper was how to securely and safely serve our customers' pages over SSL while also allowing for custom domain names for any location or group.

In this article, we'll go into a little detail of the tools and services we used to achieve this.

Caddy is a HTTP server project which is sponsored by ZeroSSL. It has provisioning built into it for generating all kinds of SSL certificates.

We take advantage of Caddy's on_demand_tls functionality to allow us to generate any SSL certificates we need.

When a customer chooses to use our Barkeeper Service to host a custom subdomain for their location or group of bars, we need them to set up some DNS records to make this possible.

We need an A record which points to our frontend web server's global IP address. We also need a CAA record configured to allow for SSL certificates to be generated using letsencrypt.org or zerossl.com.

When the request is then made

When a web browser then connects to example.barkeeperapp.com we check that the domain is a valid one registered in our database. Once the validity is confirmed, the SSL certificate is generated and the web browser is sent a very secure SSL connection.

If the domain isn't probably configured in the administration console yet, the web browser would see a friendly error message instead. This should give them all the information they need to continue to get the domain set up.

What about the old URL?

Where a customer was previously using bob.barkeeperapp.com and has now set up a custom domain of bobisawesome.com, we lock the previous name so that nobody else can use it and then set up automatic redirects to bobisawesome.com.

To www or not www

We strongly advise our customers to not bother with the www. prefix on their domains. If www.bobisawesome.com and bobisawesome.com are both pointed to our servers, we will only set up bobisawesome.com as the primary domain (and canonical url) and will redirect from www.bobisawesome.com to bobisawesome.com.

It is possible to do the opposite of this as well, contact our support team to find out how.

The table below shows the languages and locales we will support at launch, and when we plan to add others.

What is supported?

The Barkeeper backend is fully localized in the languages mentioned, so you can comfortably manage your bar websites and social media accounts in the language you are most comfortable with.

Websites which are built with Barkeeper also support full localization in any language, even if the backend doesn't support that language yet.

Our demo websites contain examples of localized frontends, with content available in all of our launch languages, as well as French.

AI automatic translations

Our demo websites demonstrate some of our tight integration with trusted AI translation partners in order to automatically translate content into another language.

You can use the AI translations to provide a starting point for editing longer pages or blog posts, or to helpfully translate small terms and phrases to bring your multilingual site to life sooner.

We use multiple partners to provide these translations, based on the quality of translations they provide for both base and target languages. For officially supported languages, we also maintain dictionaries of common terms from our standard templates and offerings to further boost the accuracy of their results.

Please note that while AI translations are a helpful starting point, they may not always be perfect. We strongly recommend proofreading any translated content before publishing it to ensure accuracy and quality.

This feature is included in some of our paid subscriptions, and can be added as an optional extra to others.

Do you need another language supported sooner?

Please let us know, we can always move plans around to meet the needs of our customers. We will also be opening the localization of Barkeeper out to the public soon, so our users can add their own (unofficial) localizations.