Introducing FacetScore for Retail

GLASGOW, 2025-06-16 — Online retailers can now gain deeper insights into customer sentiment, improve product offerings based on live feedback, and automate support processes with FacetScore for Retail (FSR), launched today by Scottish business intelligence company, Arkilon Ltd.

By using FacetScore for Retail, online stores of any size can harness the power of cutting-edge sentiment analysis to transform customer reviews into actionable business intelligence.

Better reviews, richer insights

FacetScore for Retail includes our Review Widget, which can be easily embedded on almost any online store.

By making it easy for your customers to leave feedback, FSR can empower your product development and customer success functions by providing immediate insights into how individual products perform.

Our Review Widget offers:

• Easy embedding on almost any store. No coding needed, if you can add custom tags to your online store, you can use Review Widget.
• Support for all of our languages. FSR can understand reviews written in English, Japanese, Korean, Thai, and French out of the box, with more languages coming soon.
• Real-time updates. Review Widget updates your FacetScore dashboard in real-time as reviews come in.
• Surfacing reviews for follow-up. A negative review can be automatically flagged to your support team, allowing for proactive customer service responses without needing to manually read through every review, saving time and money.

Together, these capabilities give product, merchandising, and support teams the insight they need to act fast and improve customer satisfaction.

For customers who do not wish to use the Review Widget, or also sell on other marketplaces, we also support:

• Reviews from Amazon product listings can be imported.
• Reviews from Shopify stores can also be imported.

We're working on integrations with Rakuten Ichiba and Yahoo Shopping, and expect to release them later in 2025.

Just like the Review Widget, reviews from other sources can also be in any language that FacetScore supports**.

Soliciting reviews from customers is supported too

FacetScore for Retail can also reach out to real customers after they have made a purchase, and ask them to leave a review for their product.

This increases the credibility of product reviews that can be displayed on product listings, by ensuring that only real customer opinions are shown. This also helps to make sure that the data FSR is processing is accurate and of high quality.

"Many businesses face real trouble in getting their customers to leave reviews of their products or services", writes Ryan Stenhouse, CEO of Arkilon Ltd. "By making it easy to follow up with customers, and automating some of the chasing, we can increase the number and quality of reviews received."

Reviews are only one facet of an online retail business. How stock fluctuates and trends in overall sales are an important part of the picture too.

Insights from pricing, inventory, and sales

FacetScore for Retail can integrate with your inventory platform, and track the stock levels and sales rates of your products.

This information, combined with content from reviews, allows FSR to understand your customers' buying preferences, and provide insights about future stock levels and product types.

"Retailers today are drowning in data but starving for insights," Ryan continues. "FacetScore for Retail bridges that gap by automatically extracting meaningful patterns from customer feedback and translating them into clear, actionable recommendations. We're not just helping businesses collect reviews – we're helping them understand their customers at a deeper level and make smarter inventory and product decisions."

If you share the pricing details for your products with FSR, it can help to identify your most profitable items and provide insights into your pricing and where you can potentially make adjustments to improve sales and profitability.

Features vary by plan and use case.

Pricing and availability

FacetScore for Retail is available now. To learn more about the product and find out which version is right for you, please contact our team to arrange a demo.

At launch, we have the following editions available:

• Free Review Widget* to enable our customers to get started quickly and embedding our service on almost any online store.
• Premium Plan starting from £40 per month (+ VAT), includes more advanced features.
• API Only Plan starting from £30 per month (+ VAT), allowing seamless integration with any platform.
• Enterprise plans with data residency in JP / EU / UK / US are available, with pricing and features depending on requirements.

Our plans balance no-code ease of use, with the flexibility that more complicated stores or enterprises require.

Naturally, the rest of FacetScore features can also be added to FSR

Use the best of FacetScore's standard features too

Our social media integrations, and support for Google Business and Facebook Pages are also available to be added to FSR subscriptions.

When required, these features can be easily added in your FacetScore dashboard. You can learn more about the standard features of FacetScore here.

These features include Social Media integration, Facebook Page and Google Business review processing, and more tools to help monitor your competitors and take proactive action to enhance your online presence.

^* The free version of FSR and the Review Widget use anonymous data collection and extracted insights from reviews to help train and improve FacetScore for everyone. No PII, secret, or sensitive information is ever stored or processed. The content of reviews is also never retained. You can learn more about this here. The Free version also includes subtle FacetScore branding and links to our website. Paid plans do not include the branding.

^** Languages supported at time of publication are Japanese, English, French, Thai, and Korean. Our service may function correctly with content in other langauges, but may produce results of a lesser quality.