Arkilon announces Enterprise Access to FacetScore, Enabling Seamless Product Integration

GLASGOW, 2025-01-13 — Arkilon Ltd., the Scottish business intelligence and product development company, today announced a major expansion of is FacetScore platform, allowing customers to seamlessly integrate FacetScore's core technologies into their own product / service.

Ryan Stenhouse, the founder of Arkilon Ltd. explains:

Our FacetScore platform allows for businesses to be aware of their online reputation, and get a real insight into what customers think about the facets of their operations. These insights are powered by our state-of-the-art AI systems which we have specifically tuned to be aware of different business types and circumstances.

FacetScore also has value as part of a larger, more tailored system (for example, Barkeeper). This allows other companies to benefit from the synergies between their own industry specific applications and the power of FacetScore's sentiment and intention analysis.

At Arkilon Ltd, we love creating purposeful products. While we’re not experts in every industry, we believe in empowering other companies to enhance their offerings with our tools.

In this spirit, we are pleased to announce that a service we call "Enterprise Integration" is now available for FacetScore.

Enhancing your business intelligence

FacetScore's Enterprise Integration adds distinctive value to your existing systems.

As well as being able to integrate our real time monitoring of appropriate social media or review channels, with the API integration service your own content and product outputs can be processed by FacetScore

This unlocks even more benefits:

1. FacetScore has specialized understanding of several industries, with more being added all the time. While many tools offer basic sentiment analysis, FacetScore delivers nuanced insights through this understanding. Whether you're in hospitality, retail, or services, our system recognizes industry-specific terminology and situations.
2. Helpdesk and Support operations can be monitored in real time to give you a snapshot of customer satisfaction, without compromising security or privacy.
3. Evaluation of other products or services based on customer satisfaction becomes possible, such as automating an A/B test of two different Chatbot implementations.
4. Our commitment to continuous improvement means your integration becomes more valuable over time. Regular updates add new capabilities while maintaining seamless compatibility with your systems.

How does it work?

We can provide API level access to all the features of FacetScore, including connecting social media accounts and linking review sites.

The integration with FacetScore unlocks the ability to perform sentiment analysis of all of a company's online touch-points with their customers. This includes social media, review sites, forum comments - pretty much any source.

For some business types, we also conduct impartial inspections (relevant for the hospitality industry), where we mystery shop these businesses and provide our own impartial feedback.

By making this connection through the API, your customers can benefit from all of FacetScore's features from within your product.

These include:

Uniquely to FacetScore, we are able to process content in several languages out of the box, with support for English, Japanese, Korean, and Thai out of the box and support for Chinese (Taiwan), Spanish and German coming later in 2025.

If an Enterprise Integration customer requires support for another language, we can work on that as part of the implementation process, feel free to talk to us about it.

As an Enterprise Integration customer, you are also able to use the outputs from FacetScore to enhance your own product offering, and you control how these outputs are shown to your customers.

Essentially, the Enterprise Integration gives you access to the raw data that FacetScore generates to use within your own application, with very few restrictions*.

We can work with your development team to implement the API, or handle the integration work for you.

How does this match with GDPR / APPI?

Arkilon Ltd will act as a third party processor on your behalf, and should be disclosed to your customers in line with your current procedures. Our Data Processing Agreement for FacetScore also still applies and we will make sure we continue to uphold our strict standards of privacy and security.

We will cover specific compliance measures during an online consultation.

Want to learn more?

The best way to get started is to schedule an online consultation with our team. You can do this easily using our TidyCal Schedule.

We'll review your product / service before the meeting so we can better present how FacetScore may be able to enhance your offering. We'll also cover integration options, GDPR / APPI / Security concerns, and service levels.